Shipping and returns
Shipping your package
Transporting your package
Packages are generally dispatched within 48 hours after receipt of your payment.
The standard shipping method is Colissimo followed, delivered against signature or the letter followed. Whatever the shipping method chosen, we will provide you as soon as possible with a link that will allow you to track the delivery of your package online.
Shipping costs are free!
1.SHIPPING
- Deadlines DESIREE SCHMIDT PARIS sends orders placed before noon within 48 hours worked from Monday to Saturday and delivers in 48 hours worked to the delivery address indicated when ordering, in colissimo or letter followed by Post, throughout metropolitan France.
In case of absence, a notice of delivery from the Post Office will be deposited in your mailbox. Your package will then be made available to you in the Post Office on which you depend for 15 days.
The delivery times indicated are indicative times from the day following that of the validation by the User of his order and correspond to the times of processing and delivery of the Products. In no case may they be enforceable, but in the event of an unusual delay, an email will be sent to the User.
DESIREE SCHMIDT PARIS cannot be held liable in the event of force majeure. Consequently, no claim for compensation of any kind may be claimed by the customer from DESIREE SCHMIDT PARIS
- Transport and verification at reception:
DESIREE SCHMIDT PARIS reserves the choice of carrier and guarantees the proper routing of products. Transport risks are the responsibility of the customer from the exit of the product from the workshop. The User is required to check the condition of the packaging and the conformity of the product delivered, and to make any reservations, if necessary, on the delivery note of the carrier. It is your responsibility when receiving the package to immediately check it and make reservations with the carrier "La Poste" by registered letter with acknowledgment of receipt within 48 hours of receiving the package and inform the site customer service www.desiree-schmidt.com at the email address: contact@desiree-schmidt.com.
Exceeding the shipping time, can not give rise to any cancellation of the order, to any reduction in the price paid by the buyer, and to any payment for damages, as soon as the customer is delivered within 30 working days, following confirmation of the order.
2. RETURNS AND EXCHANGE
From the date of receipt of the order, the User has a period of 15 days to inform customer service by email and return an item if the latter does not satisfy him. After this period, the products delivered will be deemed to be in conformity and accepted by the customer, and DESIREE SCHMIDT PARIS reserves the right to refuse the exchange or refund.
- Return conditions: The returned item must be unworn, in its original condition, complete in its original packaging accompanied by the return slip filled in carefully to be able to identify the customer, the order concerned and know the reason for return so that we can improve our service to the customer. In order to ensure tracking of the package, the User must return by letter followed for delivery in France. The Product (s) must be returned to the company DESIREE SCHMIDT PARIS, whose address and complete identification are as follows: DESIREE SCHMIDT PARIS 54 RUE DE PICPUS 75012 PARIS
- Exchange or refund: If the above conditions are met DESIREE SCHMIDT PARIS will then either exchange or refund the Product (s) returned within 15 days from the date of receipt by DESIREE SCHMIDT PARIS of items returned by the User. Reimbursement will be made by bank check or by transfer to the name and billing address of the customer who placed the order. The costs of sending colissimo followed or letter followed by the Products remain the responsibility of the User, except for cases of anomalies related to shipping or delivery. In the event of an exchange, the return costs will be offered to you by www.desiree-schmidt.com. Upon receipt of his order, the User will ensure the conformity of the Products received. Indeed despite all the care taken by DESIREE SCHMIDT PARIS in the preparation of packages, a Product may be missing or may have a defect. In the event of an anomaly noted (deterioration of the package, missing product, product error), the User must imperatively inform the customer service of the site www.desiree-schmidt.com by email within 48 hours from the date of receipt of the ordered. After this period, the products will be deemed to be in conformity and free from any apparent defect. Any complaint made after this period will therefore be rejected and DESIREE SCHMIDT PARIS will be released from all responsibility. DESIREE SCHMIDT PARIS reserves the right to ask the User to return the defective Product to him. Products returned damaged, dirty or incomplete will not be refunded or exchanged.