HOW DOES THE SERVICE AFTER-SALE SERVICE WORK?
Is your Désirée Schmidt jewel broken, unsoldered or damaged?
First, you can send a photo of the jewelry to assess its repairability. Then you can send it to the workshop for refurbishment at the following address:
Desiree Schmidt54 rue de Picpus75012 ParisRepair costs:
o Bracelet chain: 5 €
o Necklace chain: 10 €
o Long necklace: 15 €
o Welding: 10 €
o Resin: 10 €
o Lost earring: 50% of the price of the pair. It is possible to order the missing loop. Send an email to the following address: contact@desiree-schmidt.com with a photo of the remaining loop attached. I will respond as soon as possible on the feasibility.
Send a check for the amount indicated above or a bank transfer at the same time as the jewel to be repaired. If you have the slightest doubt, you can send payment a second time after the jewel has been diagnosed. You can send your questions to the following address: contact@desiree-schmidt.com
All Desiree Schmidt Paris jewelry is guaranteed for 6 months from the date of purchase, on presentation of an order reference, with the exception of jewelry gilded with fine gold which has a 1 month warranty.
Over the years, if your jewelry needs repairing, I will take care of it with the utmost care. You just have to contact me by email: contact@desiree-schmidt.com
The warranty does not cover accidental breakage. This concerns jewelry whose solder has come undone, the resin has deteriorated prematurely and all defects attributable to the workshop, which unfortunately I was not able to see before sending.
If your jewel is under warranty, I invite you to contact me by email, a printable stamp will be sent to you (for France), for international, the return price will be refunded to you upon presentation of the shipping invoice. Then return the jewel to the Workshop by mail by letter followed to the following address:
Desiree Schmidt
54 rue de Picpus
75012 Paris
Upon receipt, I will process your request as soon as possible and then return your jewelry to your home. (A confirmation email will then be automatically sent to your mailbox as soon as it leaves!)
If you have any doubts, do not hesitate to contact me mail: contact@desiree-schmidt.com
Please note: there is a minimum of 2 weeks waiting time for processing. Thank you in advance for your understanding.
As a reminder, jewelry is guaranteed for 6 months from the date of purchase.
They need your full attention, in order to limit their wear, we recommend that you do not keep them to sleep and avoid contact with water (for gold jewelry).
You can consult the different repair prices directly in the after-sales service section of the site. If the warranty is exceeded, the shipping costs are your responsibility.
For the methods of taking charge of your jewel in after-sales service, please contact me directly by email: contact@desiree-schmidt.com.
Even beyond the warranty, I remain at your disposal and I do my best to offer you solutions so that you can enjoy your pretty jewelry.
Contact me by email at contact@desiree-schmidt.com, to detail your request and send a photo of your jewelry.
After expertise, if I can repair your jewelry, I will send you an estimate of the amount of repairs; I try to give you the fairest price.
You can consult the different repair prices directly in the after-sales service section of the site. If the warranty is exceeded, the shipping costs are your responsibility.