SHIPMENT OF YOUR PACKAGE
Packages are generally shipped within 24 / 48h after receipt of your payment.
The standard shipping method is tracked letter * or tracked colissimo delivered against signature (€ 5 for France, € 7 for Europe and € 10 for countries outside the European Union). Regardless of the shipping method chosen, we will provide you as soon as possible with a link that will allow you to track the delivery of your package online.
* Following the new La Poste directive (05/30/2020), tracked letters are only taken into account when they are delivered to the letterbox. It is therefore possible that your tracking number is unknown on the site of La Poste until this moment.
Shipping costs are free for the letter followed.
Returns and exchanges are free within 14 days of receipt. Please send a message to: contact@desiree-schmidt.com, a free return stamp will be emailed to you with all instructions.
DELIVERY DELAY
The order is processed and shipped within 1 to 2 working days once it has been confirmed. Deliveries are made by the services of La Poste, from Monday to Saturday.
To France, delivery times vary depending on the delivery method chosen:
- Tracked letters *: 48h to 72h
- Colissimo: 24h to 48h
Internationally, once your order has been prepared, you will receive it within 3 to 15 working days.
* Following the new La Poste directive (05/30/2020), tracked letters are only taken into account when they are delivered to the letterbox. It is therefore possible that your tracking number is unknown on the site of La Poste until this moment.
In the event of absence, a post office notice will be left in your letterbox. Your package will then be made available to you in the post office on which you depend for 14 days.
The delivery times indicated correspond to the processing and delivery times of the Products. If there is any unusual delay, please do not hesitate to contact me.
The responsibility of DESIREE SCHMIDT PARIS cannot be engaged in the event of force majeure. Consequently, no request for compensation, of any nature whatsoever, can be claimed by the customer from DESIREE SCHMIDT PARIS.
TRANSPORT AND CHECK ON RECEPTION
DESIREE SCHMIDT PARIS reserves the right to choose the carrier and guarantees the correct delivery of the products. The risks of transport are the responsibility of the customer from the time the product leaves the workshop.
The User is required to check the condition of the packaging and the conformity of the product delivered, and to make any reservations, if applicable, on the carrier's delivery note. It is your responsibility upon receipt of the package to immediately check it and to formulate reservations with the carrier "La Poste" by registered letter with acknowledgment of receipt within 48 hours of receipt of the package and to inform the customer service of the site www.desiree-schmidt.com at the email address: contact@desiree-schmidt.com.
Exceeding the shipping time may not give rise to any cancellation of the order, to any reduction in the price paid by the buyer, and to any payment for damages, since the customer is delivered within the 30 working days, following the confirmation of his order.
SHIPPING COST
They are calculated automatically, when you enter your address, when validating your basket.
They are free for sending by registered letter and € 5 (€ 7 for Europe, € 10 for the rest of the world) by colissimo against signature.
Delivery is free with no minimum purchase. It is carried out by letter followed * (free) or Colissimo (5 € for France, 7 € for Europe, 10 € for the rest of the world), each piece of jewelry is packaged in a pretty fabric pouch or a plastic box. drink. The envelopes as well as the wooden boxes are FSC labeled for sustainable forest management. The fabric pouches are made with upcycled fabric (recovered from fairs and shows).
* Following the new La Poste directive (05/30/2020), tracked letters are only taken into account when they are delivered to the letterbox. It is therefore possible that your tracking number is unknown on the site of La Poste until this moment.
Your order is shipped within 24 to 48 hours. The delivery time varies between 2 and 5 working days *.
The times indicated are average times and correspond to the times for processing, preparing and shipping the order.
Do not hesitate to contact me for any observed delay.
* Following the new La Poste directive (05/30/2020), tracked letters are only taken into account when they are delivered to the letterbox. It is therefore possible that your tracking number is unknown on the site of La Poste until this moment.
You can track your shipment on the Internet 24 hours a day, 7 days a week using the tracking number which will be communicated to you by email, once your order has been shipped.
Once your order has been shipped, you will receive an email indicating the shipment tracking number. You can then access the tracking of your order on the post office site: https://www.laposte.fr/outils/track-a-parcel
Is your tracking number not working? Don't worry, it can sometimes take several days for your tracking number to become active, while La Poste employees flash the codes for all packages. Sometimes the information may also take a long time to come up, so we invite you to try again later.
Do not hesitate to contact me if you have any questions by email: contact@desiree-schmidt.com
Is your package late? Don't panic, first of all, I invite you to check the following:
1. The date of shipment of your order. If your order is shipped after 3:00 p.m. it left the next day when mail was collected.
2. The delivery method you have chosen. As a reminder: the letter followed is a period of 2 to 6 working days, the Colissimo 2 to 4 working days. Excluding weekends and public holidays.
3. Your tracking number. When the postal services flash your package, you are informed of the progress of it or of any delays or problems encountered on the delivery of it. It may take 1 to 2 days for the tracking numbers to update.
If you have any questions regarding your shipment, you can contact La Poste Customer Service. If your package suffers a delay of more than a week, I invite you to contact me by email at this address: contact@desiree-schmidt.com
Don't panic, if your order has not yet been shipped, contact me and I will update your delivery information.
In the event that the order has already been shipped, and in accordance with the general conditions of sale, no further modifications can be made.
All of your orders are at the heart of my priorities, I do my best to prepare them with the utmost attention.
Despite the quality control before closing your packages, you had a problem when receiving your order?
I invite you to contact me by email: contact@desiree-schmidt.com together we will find the best solution to remedy the problem.
You can find all the invoices in the section “My account” then “History of my orders”. The invoice can be downloaded in PDF right next to your order.
If you have any questions, please do not hesitate to contact me.
RETURN OR EXCHANGE
You can return or exchange your jewelry. The return is offered, we bear the direct cost of returning the product.
Any return must be reported in advance, specifying the order number. You have the right to cancel this contract within 14 days without giving any reason..
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
For countries outside France, the return costs will be reimbursed after sending your invoice by email.
Please contact us by email at: contact@desiree-schmidt.com
You can return or exchange your jewelry. Return charges are free.
All returns must be reported in advance and validated by specifying the order number and the desired jewel in the case of an exchange. Then I send you a return stamp to print.
For countries outside France, the return costs will be reimbursed after sending your invoice by email.
Please contact us by email at: contact@desiree-schmidt.com
You have 14 days from receipt of your order to return an item to me.
You can return or exchange your jewelry within 14 days of receiving the package. Return costs are free. All returns must be reported in advance, specifying the order number. You have the right to withdraw from this contract without giving any reason within fourteen days. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last good.
Make sure to return the jewel in its original packaging and that it is neither damaged or stained, nor already worn. Otherwise, the products will not be refunded, returned or exchanged.
In the event of loss or damage to the returned package, I will not be able to reimburse the order and the buyer will have to file a claim directly with his carrier.
My number 1 priority is for you to be happy with your purchases. Therefore, I offer you a 100% "satisfied or refunded" guarantee!
If for some reason you are not satisfied with the product, contact me within 14 days of receipt and we will arrange a return together.
However, all returned products must be in perfect condition, return costs will be free. For countries outside France, the return costs will be reimbursed after sending your invoice by email.
Is the necklace too long or the ring too small? No problem. You can exchange your product up to 14 days after receipt.
To proceed with the exchange, contact me within 14 days of receipt and we will arrange the exchange together.
Once your request has been accepted, a stamp and tracking number to print and paste on your shipment will then be sent to you by email. For countries outside France, the return costs will be reimbursed after sending your invoice by email.
Once your jewel has been received, so that you can order and receive your new jewel as soon as possible, I will send you a credit note valid for one year on the site.
If the jewelry you choose is more expensive you can:
o You can make a bank transfer for the difference
o Or tell me by email if you prefer to pay by Paypal
If the jewelry you choose is cheaper, I will refund the difference to you within 30 days.
After you have sent your package, and the post office sends it to me, you will receive a first email indicating that your package has been received at the Workshop.
I treat each request with the utmost attention. I'm doing my best to keep it as short as possible.
You will receive a second email confirming your refund or the issuance of your credit note.
It takes about 3 to 5 working days from the moment I receive your package for your return request to be processed.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
If your order does not suit you, you have 14 days from the date of receipt by you or a third party to communicate and exercise your right of withdrawal from the latter and then you have a period of 14 days to return the ordered.
If this deadline is not respected, I can only offer you an exchange or a credit note.
I invite you to return your unworn jewel (s) and in their original packaging to the Workshop by letter followed to the following address:
Don't forget to request your return stamp to print by email, it is free. For countries outside France, the return costs will be reimbursed after sending your invoice by email.
Upon receipt, I will refund the amount of your jewelry (s), on the payment method you used when ordering.
Do not hesitate if you have any questions, by email: contact@desiree-schmidt.com.com!
Your credit is valid for 1 year on the website.
To use your credit on our website, you must enter your code in the box provided for this purpose directly on the cart page:
