Size guide
- Child size or crew neck: 35 to 40 cm (adjustable)
- Standard size: 40 to 45 cm (adjustable)
- Mid-length (above the chest): 50 to 55 cm (adjustable)
- For a child you need a length ranging from 12.5cm to 15.5cm.
- Standard bracelets measure from 15.5 to 18.5cm.
- For a generous wrist you need a length ranging from 18 to 21cm.
| Size | 56 | 58 | 60 | 62 | 64 | 66 |
| Diameter | 56 mm | 58 mm | 60 mm | 62 mm | 64 mm | 66 mm |
| Wrist circumference | Under 14 cm | 14 to 15 cm | 15 to 16 cm | 16 to 17 cm | 17 to 18 cm | 18 to 19 cm |
| Band length | 13 cm | 14 cm | 15 cm | 16 cm | 17 cm | 18 cm |
ORDER
If you cannot connect to your customer account, first try to renew your password by clicking on "Forgot your password?" », A new password will automatically be sent to you by email.
If the problem persists, I invite you to contact me directly by email: contact@desiree-schmidt.com by indicating your email address attached to your customer account. I will unblock the account for you by creating a new temporary password.
Forgot an item, you have not selected the correct size of bracelet, you notice an error in the resin color?
After confirming your order, you have two hours to request a modification. I am at your disposal for any modification. In order to take your request into consideration, I invite you to contact from Monday to Saturday by email at contact@desiree-schmidt.com.
Beyond that, it will be too late because your order will already be ready to be shipped. In this case, I will invite you after receipt of your package to make a classic exchange.
If you want a gift wrap for one of your jewelry, you must check the box "I want a gift box for this jewelry" just below the item, in your shopping cart.
It will be wrapped in a pretty flowered paper envelope. By default, jewelry is packed in a fabric pouch, wooden box, and recycled paper pouch.
Please note: if you order several pieces of jewelry that you want to give to the same person, you do not need to check the "gift wrapping" box for each item, just once is enough.
All your jewelry is carefully packaged in a pretty cotton pouch or small box.
Your jewelry can be grouped in twos or threes. If you would like to have individual packaging for each piece of jewelry, feel free to drop me a line in the comments area (Delivery step) when finalizing your order.
Do you want a gift package? The gift bags are free. You must check the box "I would like a gift package for this jewel" just below the item, in your basket.
If you want to give someone jewelry and have it shipped directly to their home, you just need to add a new delivery address in the "My addresses" section of your customer account, before validating your basket.
If you have already started to validate your order, you can always modify your address by clicking on “Modify” or “New address”.
If you wish to indicate a different billing address, all you have to do is uncheck the box “Use the same address as for delivery” and then click on “Add a new address”.
We never put an invoice inside packages, so the recipient will not see the price of the jewelry.
You want a single gift wrap for all your jewelry, you have a wrist size to specify or want to slip a little note in your package?
Do not hesitate to leave us a comment at step 3 of your order (delivery step): an insert is provided for this purpose.
For any special request or for the purchase of a single piece (medals, chains and single earrings), I invite you to contact me by email, so that I can advise you and carry out a distance sale personalized.
The jewelry collections are permanent. I offer jewelry all year from € 15. Only the end of the collection are at low prices all year round, to make room for new products. These are jewelry that will no longer be manufactured afterwards.
I also offer coupons after a first purchase, for your birthdays and when you evaluate your purchases made on the site.
I offer special offers during certain periods. Stay connected & subscribe to our newsletter to be notified of news and offers (one email per month maximum).
Delivery
Delivery is free with no minimum purchase. It is carried out by letter followed * (free) or Colissimo (5 € for France, 7 € for Europe, 10 € for the rest of the world), each piece of jewelry is packaged in a pretty fabric pouch or a plastic box. drink. The envelopes as well as the wooden boxes are FSC labeled for sustainable forest management. The fabric pouches are made with upcycled fabric (recovered from fairs and shows).
* Following the new La Poste directive (05/30/2020), tracked letters are only taken into account when they are delivered to the letterbox. It is therefore possible that your tracking number is unknown on the site of La Poste until this moment.
Your order is shipped within 24 to 48 hours. The delivery time varies between 2 and 5 working days *.
The times indicated are average times and correspond to the times for processing, preparing and shipping the order.
Do not hesitate to contact me for any observed delay.
* Following the new La Poste directive (05/30/2020), tracked letters are only taken into account when they are delivered to the letterbox. It is therefore possible that your tracking number is unknown on the site of La Poste until this moment.
You can track your shipment on the Internet 24 hours a day, 7 days a week using the tracking number which will be communicated to you by email, once your order has been shipped.
Once your order has been shipped, you will receive an email indicating the shipment tracking number. You can then access the tracking of your order on the post office site: https://www.laposte.fr/outils/track-a-parcel
Do not hesitate to contact me for any observed delay.
Is your tracking number not working? Don't worry, it can sometimes take several days for your tracking number to become active, while La Poste employees flash the codes for all packages. Sometimes the information may also take a long time to come up, so we invite you to try again later.
Do not hesitate to contact me if you have any questions by email: contact@desiree-schmidt.com
Is your package late? Don't panic, first of all, I invite you to check the following:
1. The date of shipment of your order. If your order is shipped after 3:00 p.m. it left the next day when mail was collected.
2. The delivery method you have chosen. As a reminder: the letter followed is a period of 2 to 6 working days, the Colissimo 2 to 4 working days. Excluding weekends and public holidays.
3. Your tracking number. When the postal services flash your package, you are informed of the progress of it or of any delays or problems encountered on the delivery of it. It may take 1 to 2 days for the tracking numbers to update.
If you have any questions regarding your shipment, you can contact La Poste Customer Service. If your package suffers a delay of more than a week, I invite you to contact me by email at this address: contact@desiree-schmidt.com
Don't panic, if your order has not yet been shipped, contact me and I will update your delivery information.
In the event that the order has already been shipped, and in accordance with the general conditions of sale, no further modifications can be made.
All of your orders are at the heart of my priorities, I do my best to prepare them with the utmost attention.
Despite the quality control before closing your packages, you had a problem when receiving your order?
I invite you to contact me by email: contact@desiree-schmidt.com together we will find the best solution to remedy the problem.
You can find all the invoices in the section “My account” then “History of my orders”. The invoice can be downloaded in PDF right next to your order.
If you have any questions, please do not hesitate to contact me.
RETURN OR EXCHANGE
You can return or exchange your jewelry. Return charges are free.
All returns must be reported in advance and validated by specifying the order number, the reason for the return and the desired jewel in the case of an exchange. Then I send you a return stamp to print.
For countries outside France, the return costs will be reimbursed after sending your invoice by email.
Please contact us by email at: contact@desiree-schmidt.com
You have 14 days from receipt of your order to return an item to me. Make sure to return the jewel in its original packaging and that it is neither damaged or stained, nor already worn. Otherwise, the products will not be refunded, returned or exchanged.
In the event of loss or damage to the returned package, I will not be able to reimburse the order and the buyer will have to file a claim directly with his carrier.
My number 1 priority is for you to be happy with your purchases. Therefore, I offer you a 100% "satisfied or refunded" guarantee!
If for some reason you are not satisfied with the product, contact me within 14 days of receipt and we will arrange a return together.
However, all returned products must be in perfect condition, return costs will be free. For countries outside France, the return costs will be reimbursed after sending your invoice by email.
Is the necklace too long or the ring too small? No problem. You can exchange your product up to 14 days (45 days during the holidays) after receipt.
To proceed with the exchange, contact me within 14 days of receipt and we will arrange the exchange together.
Once your request has been accepted, a stamp and tracking number to print and paste on your shipment will then be sent to you by email. For countries outside France, the return costs will be reimbursed after sending your invoice by email.
Once your jewel has been received, so that you can order and receive your new jewel as soon as possible, I will send you a credit note valid for one year on the site.
If the jewelry you choose is more expensive you can:
o You can make a bank transfer for the difference
o Or tell me by email if you prefer to pay by Paypal
If the jewelry you choose is cheaper, I will refund the difference to you within 30 days.
After you have sent your package, and the post office sends it to me, you will receive a first email indicating that your package has been received at the Workshop.
I treat each request with the utmost attention. I'm doing my best to keep it as short as possible.
You will receive a second email confirming your refund or the issuance of your credit note.
It takes about 3 to 5 working days from the moment I receive your package for your return request to be processed.
For payments made by credit card or PayPal payment, I refund your order upon receipt of the product, within 30 days.
If your order does not suit you, you have 14 days from the date of receipt to return it to me.
If this deadline is not respected, I can only offer you an exchange or a credit note.
I invite you to return your unworn jewel (s) and in their original packaging to the Workshop by letter followed to the following address:
Desiree Schmidt
54 rue de Picpus
75012 Paris
France
Don't forget to request your return stamp to print by email, it is free. For countries outside France, the return costs will be reimbursed after sending your invoice by email.
Upon receipt, I will refund the amount of your jewelry (s), on the payment method you used when ordering.
Do not hesitate if you have any questions, by email: contact@desiree-schmidt.com!
Your credit is valid for 1 year on the website.
To use your credit on our website, you must enter your code in the box provided for this purpose directly on the cart page:
Secured payment
Yes, for all online payments on the site, your information is entered into a secure SSL web page. You are then connected to authorization servers intended to authenticate and validate the data provided, in order to avoid any fraud.
Your card information will never be stored on my server.
Payments by Paypal, MasterCard, Visa or American Express are accepted, as well as transfers and checks (longer delays).
Maintenance
My silver jewelry has blackened, what should I do?
Silver jewelry can darken and tarnish but don't worry, oxidation is a completely natural phenomenon that can be accentuated depending on different factors: the acidity of the skin, contact with perfumes, creams or even chemicals like chlorine. They may also turn black if stored in a humid place.
o You can make silver sparkle again by using a silver polish. There are also little homemade tips like toothpaste (very effective!).
o Always use a soft cloth to avoid scratching your jewelry.
If, despite cleaning, your 925 silver jewelry still shows stains, do not hesitate to contact me by email: contact@desiree-schmidt.com
Costume jewelry is generally made of brass gilded with fine gold. It is a fine deposit of gold by electrolysis on a brass base. These jewels are the least expensive but also the most fragile.
I advise you not to sleep with your jewelry to avoid friction, not to expose them to water and acid solutions, such as perfume and soap. Take them off for sports or cleaning. In addition, if your skin is naturally acidic and your jewelry generally has a tendency to darken, you will need to be particularly careful to follow these tips to keep your jewelry golden for a long time. If the gold layer fades, it will reveal the coppery color of brass.
Cleaning the Gold Plated: Avoid contact with water, simply use a soft, dry cloth to revive the shine of your jewelry.
After sale service
All Desiree Schmidt Paris jewelry is guaranteed for 6 months from the date of purchase, on presentation of an order reference, with the exception of jewelry gilded with fine gold which has a 1 month warranty.
Over the years, if your jewelry needs repairing, I will take care of it with the utmost care. You just have to contact me by email: contact@desiree-schmidt.com
The warranty does not cover accidental breakage. This concerns jewelry whose solder has come undone, the resin has deteriorated prematurely and all defects attributable to the workshop, which unfortunately I was not able to see before sending.
If your jewel is under warranty, I invite you to contact me by email, a printable stamp will be sent to you (for France), for international, the return price will be refunded to you upon presentation of the shipping invoice. Then return the jewel to the Workshop by mail by letter followed to the following address:
Desiree Schmidt
54 rue de Picpus
75012 Paris
Upon receipt, I will process your request as soon as possible and then return your jewelry to your home. (A confirmation email will then be automatically sent to your mailbox as soon as it leaves!)
If you have any doubts, do not hesitate to contact me mail: contact@desiree-schmidt.com
Please note: there is a minimum of 2 weeks waiting time for processing. Thank you in advance for your understanding.
As a reminder, jewelry is guaranteed for 6 months from the date of purchase.
They need your full attention, in order to limit their wear, we recommend that you do not keep them to sleep and avoid contact with water (for gold jewelry).
You can consult the different repair prices directly in the after-sales service section of the site. If the warranty is exceeded, the shipping costs are your responsibility.
For the methods of taking charge of your jewel in after-sales service, please contact me directly by email: contact@desiree-schmidt.com.
Even beyond the warranty, I remain at your disposal and I do my best to offer you solutions so that you can enjoy your pretty jewelry.
Contact me by email at contact@desiree-schmidt.com, to detail your request and send a photo of your jewelry.
After expertise, if I can repair your jewelry, I will send you an estimate of the amount of repairs; I try to give you the fairest price.
You can consult the different repair prices directly in the after-sales service section of the site. If the warranty is exceeded, the shipping costs are your responsibility.
Other
My jewelry is made in two materials: Silver 925 or Gold plated.
o Silver 925 has a content of 92.5% pure silver. The remaining percentage usually contains copper. All my jewels have the maker's mark which certifies their authenticity.
o Gold plated is made of an alloy of different metals (copper, bronze, brass), covered with a layer of 18 karat gold with a thickness of 3 microns.
The jewelry is nickel free to avoid any risk of allergy!
Each 925 silver piece of jewelry has a diamond-shaped hallmark, also called a “maker's mark”. This is unique and registered at customs, it authenticates the person who made it.
The jewels are in Silver 925 or Gold Plated 3 microns.
All the jewels sold on this site are entirely made in France by me, in my workshop.
925 silver jewelry is made primarily from recycled silver.
For gold-plated jewelry, the plating process is delegated to a Parisian workshop. It is a 3 micron, 18 karat gold plated.
In order to limit costs and sell my jewelry as fair as possible, I have chosen to sell my jewelry only online on the internet. If the jewel does not suit you, no problem, the return is free for 15 days (extended to 45 days around the end of the year holidays)!
For any other question, please do not hesitate to contact me directly. I will be happy to help you.