If you cannot connect to your customer account, first try to renew your password by clicking on "Forgot your password?" », A new password will automatically be sent to you by email.
If the problem persists, I invite you to contact me directly by email: firstname.lastname@example.org by indicating your email address attached to your customer account. I will unblock the account for you by creating a new temporary password.
Forgot an item, you have not selected the correct size of bracelet, you notice an error in the resin color?
After confirming your order, you have two hours to request a modification. I am at your disposal for any modification. In order to take your request into consideration, I invite you to contact from Monday to Saturday by email at email@example.com.
Beyond that, it will be too late because your order will already be ready to be shipped. In this case, I will invite you after receipt of your package to make a classic exchange.
If you want a gift wrap for one of your jewelry, you must check the box "I want a gift box for this jewelry" just below the item, in your shopping cart.
It will be wrapped in a pretty flowered paper envelope. By default, jewelry is packed in a fabric pouch, wooden box, and recycled paper pouch.
Please note: if you order several pieces of jewelry that you want to give to the same person, you do not need to check the "gift wrapping" box for each item, just once is enough.
All your jewelry is carefully packaged in a pretty cotton pouch or small box.
Your jewelry can be grouped in twos or threes. If you would like to have individual packaging for each piece of jewelry, feel free to drop me a line in the comments area (Delivery step) when finalizing your order.
Do you want a gift package? The gift bags are free. You must check the box "I would like a gift package for this jewel" just below the item, in your basket.
If you want to give someone jewelry and have it shipped directly to their home, you just need to add a new delivery address in the "My addresses" section of your customer account, before validating your basket.
If you have already started to validate your order, you can always modify your address by clicking on “Modify” or “New address”.
If you wish to indicate a different billing address, all you have to do is uncheck the box “Use the same address as for delivery” and then click on “Add a new address”.
We never put an invoice inside packages, so the recipient will not see the price of the jewelry.
You want a single gift wrap for all your jewelry, you have a wrist size to specify or want to slip a little note in your package?
Do not hesitate to leave us a comment at step 3 of your order (delivery step): an insert is provided for this purpose.
For any special request or for the purchase of a single piece (medals, chains and single earrings), I invite you to contact me by email, so that I can advise you and carry out a distance sale personalized.
The jewelry collections are permanent. I offer jewelry all year from € 15. Only the end of the collection are at low prices all year round, to make room for new products. These are jewelry that will no longer be manufactured afterwards.
I also offer coupons after a first purchase, for your birthdays and when you evaluate your purchases made on the site.
I offer special offers during certain periods. Stay connected & subscribe to our newsletter to be notified of news and offers (one email per month maximum).
RETURN OR EXCHANGE
For payments made by credit card or PayPal payment, I refund your order upon receipt of the product, within 30 days.
My silver jewelry has blackened, what should I do?
Silver jewelry can darken and tarnish but don't worry, oxidation is a completely natural phenomenon that can be accentuated depending on different factors: the acidity of the skin, contact with perfumes, creams or even chemicals like chlorine. They may also turn black if stored in a humid place.
o You can make silver sparkle again by using a silver polish. There are also little homemade tips like toothpaste (very effective!).
o Always use a soft cloth to avoid scratching your jewelry.
If, despite cleaning, your 925 silver jewelry still shows stains, do not hesitate to contact me by email: firstname.lastname@example.org
Costume jewelry is generally made of brass gilded with fine gold. It is a fine deposit of gold by electrolysis on a brass base. These jewels are the least expensive but also the most fragile.
I advise you not to sleep with your jewelry to avoid friction, not to expose them to water and acid solutions, such as perfume and soap. Take them off for sports or cleaning. In addition, if your skin is naturally acidic and your jewelry generally has a tendency to darken, you will need to be particularly careful to follow these tips to keep your jewelry golden for a long time. If the gold layer fades, it will reveal the coppery color of brass.
Cleaning the Gold Plated: Avoid contact with water, simply use a soft, dry cloth to revive the shine of your jewelry.
After sale service
My jewelry is made in two materials: Silver 925 or Gold plated.
o Silver 925 has a content of 92.5% pure silver. The remaining percentage usually contains copper. All my jewels have the maker's mark which certifies their authenticity.
o Gold plated is made of an alloy of different metals (copper, bronze, brass), covered with a layer of 18 karat gold with a thickness of 3 microns.
The jewelry is nickel free to avoid any risk of allergy!
Each 925 silver piece of jewelry has a diamond-shaped hallmark, also called a “maker's mark”. This is unique and registered at customs, it authenticates the person who made it.
The jewels are in Silver 925 or Gold Plated 3 microns.
All the jewels sold on this site are entirely made in France by me, in my workshop.
925 silver jewelry is made primarily from recycled silver.
For gold-plated jewelry, the plating process is delegated to a Parisian workshop. It is a 3 micron, 18 karat gold plated.
In order to limit costs and sell my jewelry as fair as possible, I have chosen to sell my jewelry only online on the internet. If the jewel does not suit you, no problem, the return is free for 15 days (extended to 45 days around the end of the year holidays)!