Koï carp sterling silver necklace

SHIPMENT OF YOUR PACKAGE

Packages are generally shipped within 24 / 48h after receipt of your payment.

The standard shipping method is tracked letter * or tracked colissimo delivered against signature (€ 5 for France, € 7 for Europe and € 10 for countries outside the European Union). Regardless of the shipping method chosen, we will provide you as soon as possible with a link that will allow you to track the delivery of your package online.

* Following the new La Poste directive (05/30/2020), tracked letters are only taken into account when they are delivered to the letterbox. It is therefore possible that your tracking number is unknown on the site of La Poste until this moment. 

Shipping costs are free for the letter followed.

Returns and exchanges are free within 15 days of receipt. Please send a message to: contact@desiree-schmidt.com, a free return stamp will be emailed to you with all instructions.

DELIVERY DELAY 

The order is processed and shipped within 1 to 2 working days once it has been confirmed. Deliveries are made by the services of La Poste, from Monday to Saturday.

To France, delivery times vary depending on the delivery method chosen:

   - Tracked letters *: 48h to 72h

   - Colissimo: 24h to 48h

Internationally, once your order has been prepared, you will receive it within 3 to 15 working days.

* Following the new La Poste directive (05/30/2020), tracked letters are only taken into account when they are delivered to the letterbox. It is therefore possible that your tracking number is unknown on the site of La Poste until this moment. 

In the event of absence, a post office notice will be left in your letterbox. Your package will then be made available to you in the post office on which you depend for 15 days.

The delivery times indicated are indicative times from the day following that of the validation by the User of his order and correspond to the processing and delivery times of the Products. If there is any unusual delay, please do not hesitate to contact me.

The responsibility of DESIREE SCHMIDT PARIS cannot be engaged in the event of force majeure. Consequently, no request for compensation, of any nature whatsoever, can be claimed by the customer from DESIREE SCHMIDT PARIS.

TRANSPORT AND CHECK ON RECEPTION

DESIREE SCHMIDT PARIS reserves the right to choose the carrier and guarantees the correct delivery of the products. The risks of transport are the responsibility of the customer from the time the product leaves the workshop.

The User is required to check the condition of the packaging and the conformity of the product delivered, and to make any reservations, if applicable, on the carrier's delivery note. It is your responsibility upon receipt of the package to immediately check it and to formulate reservations with the carrier "La Poste" by registered letter with acknowledgment of receipt within 48 hours of receipt of the package and to inform the customer service of the site www.desiree-schmidt.com at the email address: contact@desiree-schmidt.com.

Exceeding the shipping time may not give rise to any cancellation of the order, to any reduction in the price paid by the buyer, and to any payment for damages, since the customer is delivered within the 30 working days, following the confirmation of his order.

SHIPPING COST

They are calculated automatically, when you enter your address, when validating your basket.

They are free for sending by registered letter and € 5 (€ 7 for Europe, € 10 for the rest of the world) by colissimo against signature.

RETURN OR EXCHANGE

You can return or exchange your jewelry. Return charges are free. Any return must be reported in advance, specifying the order number and the reason for the return.

For countries outside France, the return costs will be reimbursed after sending your invoice by email.

Please contact us by email at: contact@desiree-schmidt.com